We process orders Monday through Friday, excluding US federal holidays. It may take 3 to 14 days business days to receive your order. We process orders within 1-2 business days. Orders received after 1PM EST will start being processed the next day. Orders placed on Saturday and Sunday will be processed on the following Monday.Once your order is shipped, you will receive an email with tracking information (available on all methods of shipping). Should there be a delay for any reason, we will contact you.If 2-day shipping is selected at checkout, standard processing times still apply. After being picked up from our warehouse, your package will arrive within 2 business days .
If you mistakenly entered your shipping address wrong or need to make a change, please
contact us as soon as possible at info@groomandprosper.com. We will make every effort to ensure the correct delivery of your
order.
For orders to the US, standard shipping uses FedEx Ground, FedEx Smartpost (the package will ship via FedEx and be delivered by your local USPS), USPS, and UPS. Your order will arrive approximately 7-10 business days from date of purchase. You may pay extra for expedited shipping.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Any item not in its original condition, is damaged or missing parts for reasons not due to our error is not eligible for a return. To return your product, you should mail your product to: Groom & Prosper, 5255 NW 165th St., Miami FL 33014, United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
